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Insurance, Billing & Payment

Transparent options for your care

Fountain Health is an out-of-network medical practice. Our team helps you understand your insurance benefits, submits eligible claims on your behalf, and offers flexible payment options to make accessing care easier.

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  • Out-of-Network Care

    Fountain Health is an out-of-network practice. Depending on your plan, you may be eligible for reimbursement through your insurance benefits.

  • We Submit Claims for You

    For eligible services, our team prepares and submits claims directly to your insurance provider, simplifying the reimbursement process.

  • Flexible Payment Options

    We accept major credit cards, eligible HSA/FSA payments, and offer financing through CareCredit.

  • Preferred Pricing

    We offer special pricing for teachers, healthcare providers, and select professional groups to make care more accessible.

Billing & Insurance

Check Your Out-of-Network Benefits

Fountain Health is an out-of-network medical practice. Simply upload your insurance card, and our team will review your benefits, help you understand potential reimbursement, and handle eligible claims on your behalf.

How it works

  1. Send us your insurance card

    Upload a photo of the front and back of your insurance card.

  2. We verify your benefits

    Our team reviews your out-of-network coverage, including your deductible, reimbursement rates, and applicable limits.

  3. We handle the claims

    For eligible services, we prepare and submit claims directly to your insurance provider.

  4. We keep you informed

    Our team follows up on your claims and keeps you updated throughout the reimbursement process.

Insurance Card (required)

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Frequently asked questions

Insurance, billing and payment FAQs

Does Fountain Health accept insurance?

Fountain Health is an out-of-network medical practice and does not bill as an in-network provider. However, depending on your insurance plan, you may be eligible for reimbursement through your out-of-network benefits. Our team can help verify your coverage and guide you through the reimbursement process.

How do I check my out-of-network insurance benefits?

Simply upload a photo of the front and back of your insurance card using our secure form. Our team will review your benefits, including your deductible, potential reimbursement, and applicable coverage limitations, so you can better understand your options before beginning care.

Will Fountain Health submit insurance claims on my behalf?

Yes. For eligible services, our billing team prepares and submits out-of-network claims directly to your insurance company. We also help with claim follow-up and additional documentation when needed, making the reimbursement process easier for you.

How much will my insurance reimburse?

Reimbursement varies depending on your insurance plan, the services provided, your deductible, and your insurer's reimbursement policies. Our team can help review your out-of-network benefits and explain what you may be eligible to receive. Final reimbursement amounts are determined by your insurance provider.

What Fountain Health services may qualify for insurance reimbursement?

Certain medically necessary services, including psychiatric evaluations, medication management, and other eligible medical visits, may qualify for out-of-network reimbursement. Coverage varies by insurance plan and treatment type. Our team can help review the benefits applicable to your care.

Does insurance cover IV ketamine therapy?

Coverage for IV ketamine therapy varies by insurer and medical indication. Some plans may reimburse eligible components of care, such as psychiatric evaluations or related medical services, even when the infusion itself is not covered. Our team can help review your benefits and explain which services may be eligible for reimbursement.

Do I need to pay upfront if I have out-of-network benefits?

Yes. Fountain operates on a direct-payment basis, meaning payment is collected at the time of service. If your insurance plan provides out-of-network benefits, you may receive reimbursement after your claim is processed.

What is a superbill, and will Fountain provide one?

A superbill is a detailed medical receipt that includes information insurers may require to process an out-of-network claim, such as diagnosis and procedure codes. Fountain can provide superbills for eligible services, although our team generally handles claim submission directly when available.

What payment methods does Fountain Health accept?

We accept major credit cards and eligible Health Savings Account (HSA) and Flexible Spending Account (FSA) payments. We also offer financing options through CareCredit for qualifying services.

Can I use my HSA or FSA to pay for treatment?

Many eligible medical services can be paid for using HSA or FSA funds, depending on your plan and the nature of the treatment. Our team can provide documentation when needed. We recommend confirming eligibility with your HSA or FSA administrator.

Does Fountain Health offer financing through CareCredit?

Yes. Fountain offers financing through CareCredit to help patients manage the cost of eligible treatments. You can apply online and explore available payment options, subject to credit approval and applicable terms.

Does Fountain Health offer discounted pricing?

Yes. We offer preferred pricing for healthcare providers, veterans, teachers, and select professional groups. Eligibility and available pricing vary by program. Contact our team to learn more about qualifying services and current offers.

Looking for more answers?

Explore our full FAQ library for common questions about mental health, ketamine, weight management, hormones, sleep, nutrition, billing, and more.

Flexible financing

CareCredit

Fountain Health offers financing through CareCredit, allowing you to explore flexible payment options for eligible treatments. Applying online is simple and takes just a few minutes.

Explore Financing (opens in a new tab)

Preferred Pricing

Special pricing for healthcare providers, veterans, and teachers

We offer preferred pricing for healthcare providers, veterans, teachers, and select professional groups to help make care more accessible.

See If You Qualify

Still have questions?

We're here to help

Our team is here to help you understand your out-of-network benefits, navigate reimbursement, and explore payment options so you can focus on your care.

Contact Our Team